Products and pricing

Resources are the physical entities customers can book. A Product is the commercial offering built around eligible Resources, with customer-facing information, one or more Prices, and the rules that apply when it is purchased.

Understand the Product model

The Spaces model connects the workspace to the customer offering:

Location → Resources → Product Tags → Product → Price → Booking or Subscription

Products do not replace Locations or Resources. They describe what customers can purchase and how matching Resources are allocated. See the shared Products concept for the canonical definition.

Connect Products to Resources

Product Tags are created for the Organization and assigned to Resources. When you edit a Product, choose its Product Tags from the Product Tags field. A Resource is eligible when it has at least one of the Product’s selected Product Tags and is available for the requested time; selecting multiple Product Tags broadens the matching Resource pool rather than requiring every tag. The same Resource can be eligible for multiple Products.

Product Tags are different from ordinary Tags. Ordinary Tags help organize and filter workspace data, while Product Tags connect Resources to commercial Products.

Create and describe a Product

Use Add Product to create a Product. The Product editor lets you define customer-facing information such as:

• Title and subtitle
• Description and included features
• Feature images
• Product type, currency, and amenities
• Product Tags used to select eligible Resources

Organization marketplace information belongs in Marketplace setup, not in the Product editor.

Configure Prices and commercial terms

Each Product can have multiple pricing options. The current cadence choices include One time, Per 15 minutes, Per 30 minutes, Per minute, Per hour, Half day, Daily, Weekly, Fortnightly, Monthly, Two months, Quarterly, Four months, Five months, Six months, and Yearly.

For each pricing option, configure the price, booking duration limits, the number of Resources to reserve, and whether tax is included. The pricing option also carries its billing mode, accepted payment methods, subscription auto-renewal setting, and cancellation policy with its refund rules. Where applicable, choose Upfront or In arrears billing.

Payment-provider connections, bank accounts, payouts, and accounting setup are documented under Billing and payments.

Understand Bookings and Subscriptions

A pricing option with a one-time purchase cadence leads to a customer Booking for the selected time. A pricing option with a recurring purchase cadence, when configured for subscription auto-renewal, creates a Subscription and its associated recurring Booking instances; a Subscription is not simply a longer Booking. Operators manage the resulting activity in Bookings and Subscriptions.

Activate a Product

Products start inactive. An inactive Product is not available for customer purchase. Complete its customer-facing details, Product Tags, and at least one pricing option before using Activate product. Activation makes the Product available for customer purchase in the marketplace.

Change an active Product

When pricing changes, Spaces creates a new Product version for future purchases. New customers use the current Product and Price configuration; existing Bookings retain the terms used when they were purchased. Existing auto-renewing Subscriptions continue under their current terms until renewal, when the current pricing applies.

Next step

Once the Product and its Prices are ready, continue to Bookings to manage the reservations customers create through those Products.